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'No one is changing the password when they set this up for the first time everybody thinks the security of their point-of-sale is someone else's responsibility,' Henderson said.

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But no one thinks it's their job to update the master code, Henderson told CNNMoney. Device makers sell machines to special distributors.

The problem stems from a game of hot potato. In any case, we recommend looking at reviews of the merchant service providers dealing with the rental contract before settling for a provider.Take this CNN quiz - find out what hackers know about you The few Verifone reviews we’ve seen, however, have been about slow customer service and teething problems at the beginning of a contract. The company Verifone does not have many reviews in the UK, implying they mainly offer products through partner providers. That being said, it is hard to see why Verifone’s card machines should not perform well given their generally high-quality builds. What about user reviews? We’ve come across several complaints about Verifone terminals being glitchy, and Verifone is currently not faring very well in the UK compared to Ingenico or even Pax. If you get it directly from Verifone, there’s technical support every day of the week including Bank Holidays (8am-8pm Monday-Saturday and Bank Holidays, 10am-5pm Sundays). If you can buy the card machine upfront, the price would be in the multiple hundreds of pounds, and then you would still need to connect it with a card processing contract and pay for ongoing services.Īvailability and quality of customer support depend on where you rent the card machine from. Some will have setup fees, service costs and other charges, but perhaps also more included in their packages. Some will have minimum monthly turnover requirements, meaning a fee applies if sales are not reaching a certain threshold. It’s always a good idea to request quotes from multiple providers to get an idea of which is the best deal for your particular business. Other merchant service providers will have different fees and packages.

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When ending the contract after the full term, you only need to give 90 days’ notice to cancel the contract any time – this does not incur a termination fee. If you decide to end the contract prematurely, you have to pay an early termination fee equivalent to the remaining costs of the contract. According to the sales rep, you only pay the monthly fee and transaction fees, nothing else. To accept Amex, you need to get a separate merchant account from American Express. This means the above card transaction fees are decided by Verifone, so you do not need to deal with a different card processor unless you also want to accept American Express. Verifone told us they manage the card processing, i.e.

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